FAQs About Remote Generator Monitoring
Will your monitors work on my generator?
Yes, our monitors can be used on any brand of generator.
Does the monitor stay connected 24/7 or does it just scan every so often?
It stays connected (or in a standby mode) depending upon whether you are using LAN, cell or satellite.
I have my generator serviced quarterly, why would I need a monitor?
We like to use the analogy of the car: you have your car’s oil changed every three thousand miles, and have a maintenance schedule, but that still does not prevent the car from malfunctioning. If you have an engine problem, your internal engine light comes on to warn you that there is a problem, so you can be proactive in fixing it. For the same reason, being proactive, is why you need to have your system monitored. It insures maximum reliability for you, your company and your customers.
How will I know if there is an alarm or fault with my generator?
You will be notified immediately either by email or text messaging. It delivers info to specific designated recipients via email, text message, and/or web display, which can include your service company.
Can I monitor the fuel level?
Yes, if your generator controller measures the diesel fuel level, then we can extract that data from the controller. If the controller does not measure the diesel fuel level, then you may add a fuel gauge to measure any fuel tank remotely.
Can I monitor older controllers? What info will I get from old controllers?
Yes, we can monitor whatever data can be obtained from the controller. Most older controllers provide basic alarm data.
Can I remote start/stop on all makes of generators?
Yes, if the controller does not provide this ability as a part of the controller, then the remote start/stop can be hard-wired, except for certain residential applications, R-Panel and older Kohler units.
Who will call me when there is a problem with my generator? How am I notified?
The OMNIVIEW™, web-based data management center, delivers info to specific designated recipients via email, text message, and/or web display, which can include your service company.
Can I expand the unit to monitor more than 8 inputs?
Yes. We can expand up to 128 Alarms & 128 Analog inputs through Modbus communications or expansion modules, depending upon your needs.
Can I monitor the transfer switch position with your monitor?
Yes, in most cases. For specific information, contact technical support.
Can I adjust the parameters on my alarm set up to notify me about critical events?
Yes.
We have sites in multiple states. Can I observe all of them from one web page?
Yes.
Is there GPS on the monitor?
GPS is standard on our G8700 Mobile Monitoring System model or it can be supplied as an option on other models.
I have more than one generator at the site. Can one (1) monitor work for multiple generators?
Yes. Our model TrueGuard PRO Multi Monitoring System can be used to monitor more than one generator.
Does your monitor work on my standby generator I have at my home?
Yes, but home generators usually only have alarm points available.
Will this operate internationally?
Yes.